Frequently Asked Questions

Fullice creates handmade beaded earrings, clip-on earrings, necklaces, and matching sets with playful color, texture, and dimensional detail.

Yes. Fullice offers a dedicated collection of handmade clip-on earrings for people who prefer non-pierced styles. Availability may vary by design.

Materials vary by design. Please check the product page for the most accurate details.

We photograph each piece as accurately as possible, but color may vary slightly depending on lighting, screen settings, and the natural differences between beads and handmade details.

Handle beaded details gently, store pieces separately, and follow any product-specific care instructions shown on the product page. Avoid pulling, crushing, or placing heavy items on dimensional designs.

Fullice currently ships to a range of international destinations. Available shipping methods and costs are shown at checkout based on your delivery address.

Processing time: Timing can vary by design and order. Contact Fullice with your order number if you need order-specific information.

Estimated transit time: Available delivery estimates are shown during checkout and in carrier tracking after shipment. Delivery times are estimates, not guarantees.

Once your order ships, you’ll receive a shipping confirmation email with tracking information. You can also use our Track Your Order page.

Contact us as soon as possible with your order number and the corrected address. We’ll check whether the order can still be updated, but changes cannot be guaranteed after processing begins.

Orders can be canceled within 24 hours of being placed. Contact us as soon as possible with your order number and the change you need. After that window, changes or cancellation cannot be guaranteed once processing has begun.

Review the latest carrier updates on your tracking page first. If the parcel remains delayed, contact the carrier for delivery details, then email info@fullicestudio.com with your order number if you need Fullice order information. Carrier estimates are not guaranteed.

If something isn’t right with your order, please contact us first. Our team will review your case and respond within 48 hours. Because Fullice ships internationally and does not operate a local returns warehouse, support cases are reviewed individually.

Contact Fullice with your order number and clear photos. If your item arrives damaged and you would like a replacement, please also send a complete, unedited unboxing video showing the parcel being opened and the issue with the item. Once the case is reviewed and approved, we’ll arrange a replacement for the affected piece.

Approved refunds are processed by Fullice within 7 business days. Your bank or payment provider may require additional time to post the funds. For help with a specific order, please contact us.

Use our Contact Us form and choose Creator Collaboration or Press & Partnerships. You can also email info@fullicestudio.com with your name, social links, and a short introduction.